Five Star Tennis Center
3/30
Dear Five Star Family Member,
We hope that you and your family are healthy even as you’re “sheltering in place.” As you know, Five Star is closed as we comply with Governor Pritzker’s Executive Order and CDC recommendations. April 7th is the earliest time we could reopen based on current mandates. These mandates, of course, may be changed based on changing health conditions in Illinois.
As stated in our previous e-mail, you will NOT be charged for membership in April. The process we must follow, based on the club management software that we use, is:
1. We have to create a membership entry to your account on March 31st. This will appear on your statement, but it does NOT mean that your credit card has been charged.
2. We will then reverse the membership entry on April 1st.
3. Any other tennis activity that took place in March will be run on April 5th.
Since we are a small, family owned business, we would greatly appreciate it if you will keep your bill current.
Even though things look bleak right now, we know that the time is coming when this crisis will end, and we’ll be able to reopen. In anticipation, and to facilitate your return to tennis, we have created some special offers that will be made available in the coming days. Thank you all and take care!
Dan Brown and Robin Henders
3/20
Five Star Family,
We are very saddened to announce that effective tomorrow, March 21, 2020, Five Star Tennis will be closing for 17 days due to the State of Illinois mandate for shelter in place. It is a very sad day due to the great pain that will be caused to our employees, friends, and family. Although the current edict is 17 days, we need to plan for longer. It is our responsibility to make sure that there is a Five Star Tennis Center when we are permitted to open our doors again.
We know that this closing will cause a lot of hardship for our employees and we are extremely saddened to receive this mandate. Five Star Tennis has grown into the organization it is as a result of the hard work of all our employees since opening the tennis center in 2014.
Memberships will be put on hold for the month of April. As previously stated we will be sure that you get the tennis programming that you have paid for.
We all need to stay safe, stay healthy, and take care of each other in our community. We look forward to seeing ALL of our Five Star Family soon.
Regretfully,
Dan Brown and Robin Henders
3/19
Five Star Family,
We are reaching out to you today not with new procedural guidelines and policies for our members, but to help you understand how we are making decisions every day. We are trying our best to make decisions in the best interest of our society and community, while also trying to keep our employees working in a safe environment. We are also trying to make sure that our family business has an opportunity to survive this crisis. These are not easy decisions to make and we are not taking them lightly. We are not a large corporation, a park district facility or a health plex backed by a large hospital: we are a couple of families working to do what’s best for our families and our Five Star Family.
When we started Five Star Tennis in 2008 as a tennis camp for 30 kids, we never dreamed that it would grow into a world-class, nationally recognized indoor facility with over 1000 members. We worked hard every summer from 2008-2013 as our camp continued to grow. In 2013 we were able to secure bank financing, purchase land in Plainfield, rezone and annex the property, and turn the farmland into our first 5 courts. After just 18 months, of operation, we were able secure additional bank financing to build an additional 6 courts and build out our lobby area. Since construction of our beautiful indoor facility, we have worked to grow the game of tennis in our community while providing the very best facility, instruction, and playing opportunities for all tennis families.
This January, we were so proud to hand out W-2s to our 15 full time employees and 54 part-time/seasonal employees. We are doing our best to continue to give these employees a place to work, while maintaining increased cleaning/sanitizing efforts and working to limit the number of people in our facility at any given time. We are committed to following the everchanging guidelines set forth by the federal government, State of Illinois Health Department, and the CDC.
As per our previous emails, please continue to wash hands before and after play. Most importantly, if you, anyone you know or have come in contact with has any symptoms, including but not limited to fever, we ask that you do not come to the facility under any circumstances.
Sincerely,
Dan Brown and Robin Henders
3/17
Five Star Family,
We appreciate the patience that everyone has shown during the past week. Since the beginning of the COVID-19 virus response, we have attempted to act in a way consistent with the business recommendations of the CDC and the State of Illinois Department of Health. We have also relied on our membership and participants to act responsibly with respect to the recommendations made by the CDC to individuals (wash hands frequently and stay home if exhibiting any kind of illness), Five Star is committed to continuing to act in this manner.
We have made the decision that all Junior Group classes will be SUSPENDED, from March 17 until April 5, with the plan to resume classes on April 6. We will also be limiting the spaces in Adult Drop-In classes. The make-up classes scheduled for March 17 and March 23-April 3 have been cancelled as well. We will be adding more make up classes once CDC recommendations allow us to do so. Tennis University classes will be extended into the summer months.
We have allowed our members to make decisions with regards to participation by allowing unlimited make ups and by waiving all private lesson cancellation penalties. We guarantee that you will receive the instruction that you paid for through make ups and other avenues to be announced once the restrictions have been lifted.
To that end, we have two options for juniors currently enrolled on Session 3 programming:
Option 1: We will be adding multiple makeup sessions for all levels of junior programming in the late spring/summer months. Specific dates will be made available once CDC recommendations allow for these to be scheduled. You will be able to complete as many makeup classes as you miss during our suspension of programming with no expiration date.
Options 2: You may request a credit for the 3 weeks of suspended classes to be used towards private or semi-private lessons only. We offer this option in an attempt to keep our full-time tennis professionals working through this difficult time, while maintaining safe social distancing. Those that choose this option, need to complete the lessons by April 6th. If you are unable to complete this lesson in that time frame, or we are given a mandated shut down edict, the credit will be converted back into make-up classes.
Members may continue to book reserved and walk-on courts according to our reservation policies at this time.
We are a family owned tennis center. We will continue to monitor the latest recommendations set forth by the CDC and the State of Illinois.
Dear Five Star Family Member,
We hope that you and your family are healthy even as you’re “sheltering in place.” As you know, Five Star is closed as we comply with Governor Pritzker’s Executive Order and CDC recommendations. April 7th is the earliest time we could reopen based on current mandates. These mandates, of course, may be changed based on changing health conditions in Illinois.
As stated in our previous e-mail, you will NOT be charged for membership in April. The process we must follow, based on the club management software that we use, is:
1. We have to create a membership entry to your account on March 31st. This will appear on your statement, but it does NOT mean that your credit card has been charged.
2. We will then reverse the membership entry on April 1st.
3. Any other tennis activity that took place in March will be run on April 5th.
Since we are a small, family owned business, we would greatly appreciate it if you will keep your bill current.
Even though things look bleak right now, we know that the time is coming when this crisis will end, and we’ll be able to reopen. In anticipation, and to facilitate your return to tennis, we have created some special offers that will be made available in the coming days. Thank you all and take care!
Dan Brown and Robin Henders
3/20
Five Star Family,
We are very saddened to announce that effective tomorrow, March 21, 2020, Five Star Tennis will be closing for 17 days due to the State of Illinois mandate for shelter in place. It is a very sad day due to the great pain that will be caused to our employees, friends, and family. Although the current edict is 17 days, we need to plan for longer. It is our responsibility to make sure that there is a Five Star Tennis Center when we are permitted to open our doors again.
We know that this closing will cause a lot of hardship for our employees and we are extremely saddened to receive this mandate. Five Star Tennis has grown into the organization it is as a result of the hard work of all our employees since opening the tennis center in 2014.
Memberships will be put on hold for the month of April. As previously stated we will be sure that you get the tennis programming that you have paid for.
We all need to stay safe, stay healthy, and take care of each other in our community. We look forward to seeing ALL of our Five Star Family soon.
Regretfully,
Dan Brown and Robin Henders
3/19
Five Star Family,
We are reaching out to you today not with new procedural guidelines and policies for our members, but to help you understand how we are making decisions every day. We are trying our best to make decisions in the best interest of our society and community, while also trying to keep our employees working in a safe environment. We are also trying to make sure that our family business has an opportunity to survive this crisis. These are not easy decisions to make and we are not taking them lightly. We are not a large corporation, a park district facility or a health plex backed by a large hospital: we are a couple of families working to do what’s best for our families and our Five Star Family.
When we started Five Star Tennis in 2008 as a tennis camp for 30 kids, we never dreamed that it would grow into a world-class, nationally recognized indoor facility with over 1000 members. We worked hard every summer from 2008-2013 as our camp continued to grow. In 2013 we were able to secure bank financing, purchase land in Plainfield, rezone and annex the property, and turn the farmland into our first 5 courts. After just 18 months, of operation, we were able secure additional bank financing to build an additional 6 courts and build out our lobby area. Since construction of our beautiful indoor facility, we have worked to grow the game of tennis in our community while providing the very best facility, instruction, and playing opportunities for all tennis families.
This January, we were so proud to hand out W-2s to our 15 full time employees and 54 part-time/seasonal employees. We are doing our best to continue to give these employees a place to work, while maintaining increased cleaning/sanitizing efforts and working to limit the number of people in our facility at any given time. We are committed to following the everchanging guidelines set forth by the federal government, State of Illinois Health Department, and the CDC.
As per our previous emails, please continue to wash hands before and after play. Most importantly, if you, anyone you know or have come in contact with has any symptoms, including but not limited to fever, we ask that you do not come to the facility under any circumstances.
Sincerely,
Dan Brown and Robin Henders
3/17
Five Star Family,
We appreciate the patience that everyone has shown during the past week. Since the beginning of the COVID-19 virus response, we have attempted to act in a way consistent with the business recommendations of the CDC and the State of Illinois Department of Health. We have also relied on our membership and participants to act responsibly with respect to the recommendations made by the CDC to individuals (wash hands frequently and stay home if exhibiting any kind of illness), Five Star is committed to continuing to act in this manner.
We have made the decision that all Junior Group classes will be SUSPENDED, from March 17 until April 5, with the plan to resume classes on April 6. We will also be limiting the spaces in Adult Drop-In classes. The make-up classes scheduled for March 17 and March 23-April 3 have been cancelled as well. We will be adding more make up classes once CDC recommendations allow us to do so. Tennis University classes will be extended into the summer months.
We have allowed our members to make decisions with regards to participation by allowing unlimited make ups and by waiving all private lesson cancellation penalties. We guarantee that you will receive the instruction that you paid for through make ups and other avenues to be announced once the restrictions have been lifted.
To that end, we have two options for juniors currently enrolled on Session 3 programming:
Option 1: We will be adding multiple makeup sessions for all levels of junior programming in the late spring/summer months. Specific dates will be made available once CDC recommendations allow for these to be scheduled. You will be able to complete as many makeup classes as you miss during our suspension of programming with no expiration date.
Options 2: You may request a credit for the 3 weeks of suspended classes to be used towards private or semi-private lessons only. We offer this option in an attempt to keep our full-time tennis professionals working through this difficult time, while maintaining safe social distancing. Those that choose this option, need to complete the lessons by April 6th. If you are unable to complete this lesson in that time frame, or we are given a mandated shut down edict, the credit will be converted back into make-up classes.
Members may continue to book reserved and walk-on courts according to our reservation policies at this time.
We are a family owned tennis center. We will continue to monitor the latest recommendations set forth by the CDC and the State of Illinois.
2019-2020 SESSION 2 INFORMATION
*2019-2020 SESSION 3 INFORMATION*
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NAMED 2018 USTA NATIONAL "OUTSTANDING FACILITY"
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Named "Private Facility of the Year" in the Tennis Industry Association Magazine's "Champions of Tennis 2017" issue! |
Our Five Star Family Members!
Map and Hours
Indoor Season Hours: August 13 - May 26, 2019
Monday - Friday 8am-10pm
Saturday & Sunday 7am-10pm
Saturday & Sunday 7am-10pm
Holiday Hours (No free walk-on)
July 4 CLOSED
Thanksgiving Day 8am-12pm
Christmas Eve 8am-4pm
Christmas Day CLOSED
New Year's Eve 8am-4pm
New Year's Day 12pm-8pm
Thanksgiving Day 8am-12pm
Christmas Eve 8am-4pm
Christmas Day CLOSED
New Year's Eve 8am-4pm
New Year's Day 12pm-8pm
Come see us at 11959 S. Normantown Road, Plainfield, IL 60585 | 630.282.4888